Shipping policy

Thank you for shopping with PREVOST ERICH R. Focused on supplying high-performance consumer electronic products for global buyers, our brand adheres to standardized order workflows and reliable cross-border logistics solutions. We prioritize meticulous order verification, specialized anti-shock packaging for all electronic devices, and efficient shipping arrangements to guarantee accurate, intact product delivery within a practical delivery timeline.

1. Order Processing Time

All incoming orders will undergo full processing, including quality checks, functional verification and secure packaging, within 1-3 business days after order confirmation, excluding weekends and official public holidays. During high-traffic sales periods with massive order volumes, standard processing cycles may be prolonged. We will issue timely email alerts to customers once significant shipping delays occur.

2. Shipping Fees and Delivery Projections

Shipping costs for all consumer electronic purchases will be automatically computed and clearly displayed on the checkout page prior to payment finalization, ensuring complete transparency of all logistics-related expenses.
Estimated delivery times:
Standard Shipping: 15 business days
All quoted delivery periods are non-binding estimates. Actual parcel arrival may vary due to courier operational delays, customs clearance auditing, extreme weather events, global logistical bottlenecks and regional holiday shutdowns worldwide.

3. Shipment Confirmation and Live Tracking Access

Upon successful dispatch of your electronic product order from our warehouse, you will receive an official shipment confirmation email equipped with exclusive parcel tracking information.
Tracking status and real-time logistics data will typically be activated and accessible for online viewing within 24-48 hours after the shipping carrier completes parcel collection and system registration.

4. Incorrect Address Responsibility Exclusion

Customers are required to thoroughly verify and confirm the accuracy and completeness of their recipient shipping details during checkout to avoid delivery failures and package return scenarios.
PREVOST ERICH R. holds no accountability for parcels misdelivered, undeliverable or returned due to erroneous or incomplete address information provided by customers. Any shipments returned because of address errors will be subject to additional reshipping fees borne entirely by the purchaser.

5. Lost & Damaged Shipment Support Solutions

If your parcel is confirmed missing during international transit, please reach out to our customer support team within 7 days of your scheduled delivery date to initiate a formal logistics case review.
If your electronic goods arrive with physical damage, functional defects or impaired outer packaging upon receipt, please submit a support ticket within 48 hours after delivery. Clear photos of damaged items and original packaging are mandatory for validation, and our team will resolve the matter swiftly and effectively.

6. Product Usage Specifications and Customs Liability

Every consumer electronic device is equipped with professional usage and maintenance guidelines. PREVOST ERICH R. shall not be liable for equipment damage or operational faults caused by improper use, unauthorized disassembly, incorrect maintenance or artificial misuse of products.
International cross-border shipments may incur import duties, customs taxes and inspection fees stipulated by destination country authorities. All such additional charges are the sole responsibility of the customer and are not included in product prices or baseline shipping fees.

7. Contact Information

If you have any questions or concerns regarding this Shipping Policy and your order logistics status, please get in touch with our dedicated support team through the official channels below:
Trade Name: PREVOST ERICH R
Phone number: +1 364-289-4492
Email: service@bitcart.shop
Physical address: 29 Hillside Ave, Swansea, MA 02777, United States